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Privacy Policy

Privacy Policy

 
Effective Date:   2026/8/7   
 
Last Updated:   2026/8/7   

1. Introduction

Wuxi Xinfutian Metal Products Co., Ltd. (“Xinfutian Metal”, “we”, “us”, “our”) operates the website https://www.xftmetals.com (the “Site”). This Privacy Policy governs how we collect, store, use, share and protect personal and business information of all visitors, inquiry senders, distributors, buyers and business partners who access our Site, submit contact forms, request quotations or cooperate with our company globally.
 
By browsing the Site, submitting contact information or sending inquiry forms, you fully acknowledge and agree to all terms of this Privacy Policy. If you disagree with any clause, you must stop using our website immediately.
We supply stainless steel wire, pipes, plates, coils, flat bars, H beams, channel steel, pipe fittings and custom OEM/ODM metal products for worldwide industrial, construction, plumbing, chemical and hardware projects. This policy complies with EU GDPR, CCPA and global cross‑border data protection laws applicable to B2B manufacturing exporters.

2. Data Controller & Contact Information

Data Controller: Wuxi Xinfutian Metal Products Co., Ltd.
 
Address: Jiangsu Province, Wuxi City, China
 
Official Website: https://www.xftmetals.com
 
Business Email: sales@xftmetal.com
 
Privacy Inquiries Email: sales@xftmetal.com

3. Information We Collect

3.1 Information You Voluntarily Submit

When you fill out our contact form, send inquiries, request samples, negotiate orders or subscribe to our industry newsletter, we collect:
  • Personal identifiers: full name, job title, mobile phone number, email address, WhatsApp/Skype contact
  • Business information: company name, business address, industry, purchasing demand, required steel grades (201/304/316L stainless steel, carbon steel Q235/Q355), specifications, order quantity, project usage scenario
  • Additional files you upload: engineering drawings, custom cutting requirements, project tender documents

3.2 Automatically Collected Technical Data

We automatically gather non‑identifiable browsing data via SSL secure server and cookies when you visit the Site:
  • IP address, device model, browser type & version, operating system
  • Access timestamp, visited product pages (stainless steel pipe, H beam, stainless steel plate etc.), click tracks, stay duration
  • Cookie and pixel tracking data for website optimization and visitor analysis

4. Legal Basis for Data Processing (GDPR Applicable for EEA/UK Users)

We process your data under the following legal grounds:
  1. Contract Performance: Process your data to reply to quotations, arrange sample delivery, produce customized steel products, arrange logistics and fulfill sales contracts you intend to sign with us
  2. Legitimate Business Interest: Optimize website display, send matching metal product catalogs, maintain customer after‑sales communication, prevent website fraud and network security risks
  3. Explicit Consent: Send marketing newsletters, new steel material technical updates and factory preferential offers (you may opt out anytime)
  4. Legal Obligation: Retain transaction records to comply with Chinese customs, export tax and international trade regulatory requirements

5. How We Use Your Information

We only utilize collected data for below legitimate business purposes:
  1. Respond to your product inquiries, provide steel price lists, material test certificates, cutting & processing scheme solutions
  2. Process OEM & ODM custom orders, arrange production, track shipment and handle after‑sales quality consultation
  3. Send stainless steel industry knowledge, new product launch information and factory latest price promotions (with consent)
  4. Improve website function, optimize product page layout, fix technical faults and analyze global buyer demand trends
  5. Verify business identity, prevent fake inquiry, fraud and unauthorized website access
  6. Comply with export customs inspection, tax declaration, international trade supervision and court legal summons
We will never sell, rent or trade your personal/business data to third‑party marketing companies for unrelated commercial promotion.

6. Information Sharing & Disclosure

We only share your data under strict "need‑to‑know" conditions with bound confidential third parties:
  1. Authorized internal sales, production and QC teams of Xinfutian Metal for order communication
  2. Trusted service providers with non‑disclosure agreements: website hosting operators, logistics freight forwarders, international inspection agencies, payment settlement service vendors
  3. Legal authorities: customs, tax bureaus, court or regulatory bodies when mandatory legal notice is issued
  4. Business transfer scenarios: if our company undergoes merger, asset sale or acquisition, buyer will inherit data protection obligations under this Privacy Policy
  5. With your separate written explicit consent for designated third‑party cooperation

7. Cross‑Border Data Transfer

As a Chinese metal manufacturer serving global buyers, your data may be stored and processed in China, or transferred to logistics partners located in your resident country.
 
We adopt standard contractual clauses (SCCs) and enterprise‑level encryption to guarantee cross‑border data compliance with GDPR and local data protection laws of each receiving country.

8. Data Security Protection

We implement multi‑layer technical & administrative security measures to avoid unauthorized access, leakage, modification or deletion of your data:
  1. Full‑site SSL encryption for all form submission and data transmission
  2. Role‑based access control: only designated sales staff can view complete customer contact data
  3. Regular server security scanning, firewall protection and periodic data backup
  4. Confidentiality training for all employees handling customer information
  5. Physical archive management for paper order and drawing documents
However, no internet transmission or electronic storage system can guarantee absolute security; we cannot fully eliminate inherent network security risks.

9. Data Retention Period

  • Inquiry & quotation data: retained for 5 years after last communication for follow‑up business
  • Formal order, contract, invoice and shipping documents: retained for minimum 10 years to meet Chinese export tax and customs legal retention rules
  • Marketing newsletter subscription data: stored until you submit an opt‑out request
  • Automatic browsing cookie data: maximum 12 months
After retention expires, we will securely erase or anonymize all your information.

10. Your Privacy Rights (Global Users, Enhanced GDPR Rights for EU/UK Visitors)

You may exercise below rights free of charge by emailing sales@xftmetal.com with identity verification:
  1. Access Right: Request a full copy of all personal and business data we store about you
  2. Rectification Right: Correct inaccurate company, contact or order information
  3. Erasure Right: Request complete deletion of your data when our processing purpose is fulfilled or you withdraw consent
  4. Restriction of Processing Right: Suspend data processing under legal conditions
  5. Data Portability Right: Obtain your submitted data in machine‑readable format or request transfer to another manufacturer
  6. Objection Right: Refuse our marketing emails and legitimate‑interest data processing
  7. Lodge Complaint Right: If you believe we violate GDPR, you may file a complaint to local European data supervisory authority
We will reply to all privacy requests within 30 calendar days upon receiving your valid application.

11. Cookie Policy Supplement

Our Site uses necessary functional cookies and analytical cookies:
  • Necessary cookies: maintain page login, form filling and language switching functions, cannot be disabled
  • Analytical cookies: count visitor volume and optimize product display
     
    You may adjust cookie acceptance settings via your browser. Disabling cookies may cause failure to submit inquiry forms or load product details normally.

12. Policy Updates

We reserve the right to revise this Privacy Policy to adapt to updated international data laws and business operations. All revised versions will be published on https://www.xftmetals.com with updated effective date. Continued website use after revision release means you accept updated clauses.

13. Contact for Privacy Support

All privacy‑related questions, data right applications and complaints please send to sales@xftmetal.com
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